Resume
Work
Experience
October 2024 - Present
Resort Operations Training and Development Internship
Marriott Vacations Worldwide​
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Designed training programs to support diverse learners, enhancing customer service across resort operations, and driving consistency in service delivery.
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Collaborated with department leaders to align training initiatives with organizational goals and brand standards.
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Facilitated the successful implementation of training initiatives across international resort locations.
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Monitored and evaluated training effectiveness using KPIs, driving compliance and continuous improvement in program delivery and impact.
June 2009 - Present
Food and Beverage Server
Walt Disney Company
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Delivered exceptional guest experiences in high-volume themed restaurants and resorts, consistently achieving high customer satisfaction scores.
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Trained and mentored new servers and cast members in front-of-house operations, driving improved service standards and operational efficiency.
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Aligned food safety training initiatives as part of a team that developed the company’s foundational food safety program, ensuring compliance with health and operational standards.
August 2016 - June 2022
Teacher
​Orange County Public Schools
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Developed and implemented engaging lesson plans and activities, aligned with state curriculum standards, and tailored to students’ needs.
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Directed and managed team meetings, events, and projects, driving efficiency and sustained growth.
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Spearheaded curriculum development for multiple grade levels, using data-driven instruction to improve student learning and engagement.
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Led professional development coaching sessions to equip educators with advanced teaching strategies, ensuring the successful implementation of new state standards.
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Collaborated with colleagues to implement a school-wide reading program, improving literacy rates, and fostering a culture of continuous improvement.
Education
May 2026
University of Central Florida
Bachelor of Science in Business Administration; Management, Human Resources Certificate
December 2016
University of Central Florida
Master of Education; Reading Education
May 2013
University of Central Florida
Bachelor of Science; Elementary Education
Activities
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UCF Society for Human Resource Management (SHRM)
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Merit Award Officer
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Fall 2024 - Present
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International Study Abroad
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Botswana, Africa
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Spring 2013
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Disney College Program
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Resort and Restaurant Guest Services
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Fall 2009 - Spring 2010
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Additional Information
​Computer Skills:
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Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
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Learning Management Systems
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Workday
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Qualtrics
​Certifications:
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Microsoft Office Excel Certification